1st time user, app stuck on login screen

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1st time user here, I am on Windows 11. I can’t get into the app.

I downloaded it from the link in my account and installed it. When I open it and login it just gets stuck on this screen indefinitely.

I’ve tried deactivating my antivirus and uninstalling and reinstalling, running as administrator all to no avail. My internet connection is good and I am using the correct username and password that I’ve used to login in and out of my account multiplue times. Restarted my PC also. Nothing works.

There is also this red message in the corner of the screen “GetAppSettings” saying Settings file does not exist which I don’t understand.

How can this be fixed?

JohnC Re-opened the question May 30, 2025

4 Answers

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Olli Valkola 1 Comment

Same here, hope to get a fix soon!

Josh Cyr Posted new comment May 28, 2025
Josh Cyr commented

Well at least I’m not the only one
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Olli Valkola 2 Comments

This version still works: https://remotify.io/releases/mac/ControlSurfaceStudioApple.dmg

JohnC Posted new comment May 28, 2025
Josh Cyr commented

Thanks, but I’m on Windows
JohnC commented

That link is for CSS 2.9 not 3.0
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JohnC 3 Comments

Hey thanks for letting us know, we’re investigating this!

JohnC Posted new comment May 28, 2025
JohnC commented

We’ve found the issue, an update will be available shortly (version 3.0.1)
I’ll update here when its up.
Josh Cyr commented

Ok nice, how long do you think it will take? Thanks.
JohnC commented

We have the fix done here, just need the build to complete and upload it. Hopefully this afternoon but will let you know if there’s a delay.
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JohnC 1 Comment

CSS version 3.0.1 is now live which fixes the issue discussed in this topic.

Download it from your ‘My Account > Downloads’ page or https://remotify.io/installing-control-surface-studio-3/

Josh Cyr Posted new comment May 28, 2025
Josh Cyr commented

Great thank you for such a quick response and fix

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