Led feedback issue in Live 12 with my controllers
Good morning everyone and happy Sunday. I’m here to understand if what’s happening with my peripherals is “normal” behavior or if there’s something wrong. I’ve already contacted Ableton support, but the answers were vague, and we haven’t gone beyond the “change cable or USB port” suggestion.
Let me explain what’s happening: connected to Live are an APC64, a Minilab3 in Arturia Mode (remote control is not activated, it’s just a MIDI device), a Traktor Z1 MKII mapped with Control Surface Studio, and a TD17 set to Generic and not Vendor, to avoid conflicts with my Clarett2i audio interface.
Before mapping the Traktor, what happens to the APC64 is that sometimes there’s no LED feedback. The surface works correctly, the strips, the transport, etc. Everything works, but without the LEDs lighting up. I contacted Akai and, as I mentioned, Ableton support, but I haven’t resolved anything.
After mapping the Traktor, I realized the same thing happens with this new controller. When there’s no LED feedback, the surface works correctly. So the problem isn’t with the APC64, at least I think. Believe it or not, the only surface that is always recognized is the Minilab3. That’s why I removed it from the controls, thinking it was a priority issue. But nothing changed. Randomly, Live sometimes doesn’t give feedback to either the APC64 or the Traktor. Sometimes it only doesn’t give feedback to the Traktor, and what happens is that once the program is closed, if I open the task manager, Live is still running in the background until I physically disconnect the Traktor from the USB port.
In 98% of cases, all surfaces are recognized the first time Live starts. After closing it, it’s as if something stays in the background, and if I reopen Live after a few hours, there’s no feedback.
Here are the attempts I’ve made:
- Disabled USB power saving and selected “Maximum Performance”
- Disabled USB port suspension in Device Manager
- Disabled USB ports in the BIOS when the computer is turned off
- Changed all possible ports, used one device at a time, changed cables
None of these attempts have been successful.
By the way, i have tried all of this option on a fresh new Win 11 installation, where i have only Live and my controllers installed.
Thanks again, and I hope someone can provide some information on what the issue might be.
Check for any errors being generated by the midi remote scripts: https://youtu.be/1SyiCH8BCiI?si=JAFU_B_PwVO8yhiK
Thank you very much for the response, John. I’ve done all the checks, and the only error I have in the log is a syntax error which I addressed in my other post.
If it’s not too much trouble, I’d like to send you a video because it might also resolve the issue with the APC. Unfortunately, the support from Akai and Ableton hasn’t been very helpful. The Live logs seem normal. I installed MidiOx to check if everything was fine, and all the peripherals are recognized and functioning. The devices were migrated correctly and are all recognized in the Windows device manager. I tried using a powered USB hub, which sends signals when the USB is receiving or sending data. What happens when I reopen Live after a few minutes, both the Traktor and the Akai have the issue that the USB doesn’t receive an input, while the Minilab does and has an immediate feedback.
I have obviously tried everything possible:
- Changed USB cables
- Uninstalled all peripherals
- Provided maximum and continuous power to the USBs
- Set maximum performance
- Tested everything on a new Windows 11 system, with no other software, peripherals, or drivers installed (this was even worse, because the first time I opened Live on such a new system, the Akai had no feedback)
- Changed all possible ports
- Tested by removing the peripherals one at a time
As I mentioned, the only peripheral that always works correctly is the Minilab 3.
And I believe at this point I have the best script of all 🙂
The even stranger thing is that if I close Live and reopen it after a few seconds/a minute (I’ve even started timing it :)), everything works correctly. It’s as if when Live is closed, the peripherals don’t return to their “original” state, and after some time, they go into some sort of stand-by (neither the APC nor the Traktor has stand-by. The Arturia does, the lights turn off). And when I reopen Live, they are recognized one by one each time the program starts. The order in which they are connected doesn’t matter, of course, just like the order in which the devices are turned on. I’ve really tried everything.
Thank you John!
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Hello and sorry of i come here again, but i’m really struggling with this. If i stay with Live closed for 15 minutes, and re open it, the Arturia has always led feedback, but the Akai and Traktor no. The second time booth Arturia and Akai have led feedback, but Traktor not and if i close Ableton, the only way to kill it, Is to turn off the Traktor.
Really don’t know what Is happening. The Minilab works great…