CSS hangs at startup. Mac OSX 10.11.6
Hello
Re-downloaded, re-installed latest CSS, also deleted the Control Surface Studio folder in main directory but each time CSS starts it hangs up at the update. Happened with 2.6.1 and now 2.6.2
Please help! Looking forward to getting this working with my Faderfox UC4.
Thanks much ~
Liz
Hi Liz,
Thank you for reaching out, when you see the ‘checking for updates’ screen as in your attachment, Control Surface Studio is attempting to contact our server. If it is stuck on this screen it means that something is preventing this from happening,
such as…
1. no internet connection
2. software on your computer is blocking CSS from contacting the server (i.e. antivirus software)
Could you check these and let me know if you were able to fix the issue.
I can’t find any reason why this could be happening at our end and able to login without issue.
Are you able to connect your Ableton authorized computer to a different wifi network, maybe a cell phone hotspot to test?
Although to be honest, as you were able to log in on a different device, it does sound like something on the computer itself is still blocking it…
Hi Liz,
This is very strange, we haven’t had any other reports of this happening.
Could you try deleting the folder (which will be like a complete re-install):
In finder, go to your home directory, then delete the folder named ‘control surface studio’
Then restart the App.
That folder contains all settings, possibly something was generated incorrectly the first time you installed, but I don’t know what that could be to be totally honest.
Hi Liz,
You should now have access to the pro version of the web app, any problems with this do let us know.
Thanks John
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